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Bringing you premium products from around the world
Buyer Protection & Refund Policy
Shop with confidence. Our Buyer Protection program ensures you get what you ordered, or your money back.
1. When can I request a refund?
You are eligible for a full or partial refund if:
Item Not Received: Your order does not arrive within the promised delivery time (Buyer Protection period).
Item Not as Described: The product is significantly different from the description, has quality issues, or arrived damaged.
Counterfeit Guarantee: If an item is found to be counterfeit, you will receive a full refund (including shipping).
2. The Refund Process
Opening a Dispute: You can open a dispute from 11 days after shipping your order until 15 days after the delivery is confirmed.
Negotiation: Once a dispute is opened, our team will respond within 5 days.
Resolution: If we cannot reach an agreement, Wizza Support will mediate and provide a final solution.
Refund Timeline: Approved refunds are processed within 3–20 business days to your original payment method.
Standard Returns & Exchanges
1. Since we primarily work with dropshippers, usually there are no returns unless otherwise specified on the product page.
2. Standard Returns
- Shipping Costs: The buyer is responsible for return shipping costs unless the item is defective or incorrect.
- Condition: Items must be returned in their original condition.
3. Exchanges
We do not offer direct exchanges at this time. To get a different size or color, please follow the return process for a refund and place a new order for the desired item.
🚫 Non-Returnable Items
To ensure hygiene and safety, the following items cannot be returned:
- Perishable goods (food, flowers).
- Customized or personalized products.
- Personal care items (opened cosmetics, earrings, undergarments).
- Digital content or software.
How to Start a Return
- Log in to your Wizza account.
- Go to My Orders and select the item you wish to dispute.
- Click Open Dispute or Return/Refund.
- Upload photos or videos if the item is damaged or not as described.
- Follow the on-screen instructions to submit your request.
